Contact & support
Questions about your order or having trouble with a download? Contact us and we'll be happy to help.
Email us
A person answers this inbox — the same person who makes the printables.
collarandclipboard@gmail.comTap or click the address to open it in your email app, or copy it and write to us from whichever email account you used at checkout.
It helps if you tell us
- Which product you bought — for example, Paws & Plans or the New-Puppy Starter Kit.
- Your order reference from the receipt email, if you have it to hand.
- What happens when you use your download link — for example, "the page says the link has expired", or "the PDF opens but a page looks blank".
Quick answers
Most questions about how the downloads and printing work are answered on our FAQ page, and refunds are covered by our Refund Policy. If yours isn't there, email us — a question before you buy is just as welcome as one after.
What we can't help with
We'll happily help with anything to do with an order or a file — but we can't give veterinary advice. Every Collar & Clipboard product is an educational and organizational tool to help you write down the care you already give; nothing we sell diagnoses or treats anything and nothing here replaces your veterinarian's guidance for your own pet.