Refund policy

Because these are digital files, all sales are final

Every Collar & Clipboard product is an instant download. The PDFs are delivered to you as soon as your payment completes, so there is nothing to send back and no way for us to undo the delivery. That means all sales are final, and we can't offer a refund for a change of mind or for a purchase made by mistake.

If a download doesn't work, we'll fix it

If your download link doesn't work or has expired, if the email never arrived, or if a PDF won't open or won't print, email collarandclipboard@gmail.com with the product you bought (and your order reference if you have it) and we'll send you a working copy — usually a fresh download link. We'd rather hear about a problem and fix it than have you left with a file you can't use.

If something went wrong on our side

If you were charged twice, or you paid and never received a download link for the product you bought, email us — that's ours to put right, and we'll sort it out with you.

Custom items: refunds, replacements and quality

Custom items are made to order: a change of mind isn't refundable, and damage, defects, misprints and wrong items are covered for 30 days.

Our custom items — our personalized ornament, desk mat, velveteen blanket and stretched canvas — are made to order, one at a time, just for you. Because of that, they can't be returned or refunded for a change of mind.

If your item arrives damaged, defective, misprinted, or isn't the item you ordered, contact Collar & Clipboard within 30 days of delivery and send us clear photos showing the problem. We'll review your claim. Once we've determined that your claim qualifies, we'll provide an appropriate resolution — which may be a replacement of the product or a refund. A refund isn't automatic, and nothing is agreed until we've looked at what you've sent. You won't be asked to post the item back to us.

If we determine before production that we can't print or fulfil a custom order, we'll cancel it and refund you in full — that's separate from damage and defect claims, which we review case by case.

A few things sit outside this, and we'd rather say so plainly:

• a change of mind;
• a photo or artwork you supplied that was low-quality or unsuitable for printing;
• normal differences in colour between your screen and the finished print;
• normal manufacturing tolerances — small variations in size, placement and finish;
• anything else that isn't a manufacturing defect.

Please only upload a photo or artwork that you own or have permission to use. By uploading it, you're confirming that you have the right to have it printed.

To make a claim, email collarandclipboard@gmail.com with your order reference and photos showing the problem. All claims come to Collar & Clipboard — we handle them, and we'll tell you what we're doing.