Make your desk yours with a full-photo desk mat

Before you pay, yes — nothing is charged until you finish the payment page, and your order and your artwork stay saved, so you can come back and pay whenever you're ready.

After you pay, no. Your approved artwork goes off to be made specifically for you, so your piece can't be resold or restocked. That's the trade-off of a one-of-a-kind item, and it's why we ask you to check the preview carefully before you approve it. We can't refund a change of mind.

Get in touch within 30 days of delivery, with clear photos showing the problem. Email collarandclipboard@gmail.com with your order reference and the photos, and we'll take it from there.

We look at every claim before we agree what to do, so we don't promise an automatic refund. Once we've reviewed what you've sent and determined that your claim qualifies, we'll provide an appropriate resolution — which may be a replacement of the product or a refund. You won't be asked to post the item back to us.

A few things sit outside this, and we'd rather say so plainly:

• A change of mind. Each item is made specifically for you and can't be resold, so it can't be returned or refunded because you've changed your mind.
• A photo that doesn't print well. If a printed item looks soft, small or cropped differently because the photo you supplied was low-resolution or otherwise unsuitable, that isn't a manufacturing defect.
• Normal colour differences. Screens and printing never match exactly, so small differences in brightness, contrast and colour between your screen and the finished item are normal.
• Normal manufacturing tolerances. Small variations in size, placement and finish are normal in made-to-order printing. On the acrylic ornament, a little excess adhesive in the finish is also normal — it wipes away.
• Anything that isn't a manufacturing defect. If you received the item you approved and nothing went wrong in the making or the delivery, there's nothing for us to put right.

Your item is made to order and then posted to you, so there are two steps: production and delivery.

• Production: your piece is made after we've reviewed your design. That normally takes a few working days.
• Delivery: after that it's in the post. We email you the tracking as soon as it ships, so you can follow it to the address you gave at checkout.

We don't promise a delivery date. A made-to-order item can be held up in production or in the post, and we'd rather tell you that plainly than invent a date we can't keep.

It means you see your finished artwork before it's printed, and the version you approve is the version we print — we don't re-crop, re-colour or re-edit it afterwards.

For the acrylic ornament you also choose how it prints: keep your photo as it is, or take the background away so just your subject sits on clear acrylic. If the automatic cut-out misses something — a whisker, an ear, a strand of hair — you can paint it back by hand before you approve it.

There's one more check after that, and it isn't a decision you make: every custom item is looked at by a person before it's printed.

A phone photo is plenty. The bigger the better — a full-resolution photo straight from your camera roll gives the sharpest print. Photos you already have on your phone are fine; there's nothing to prepare and nothing to resize.

If the photo is very small, we'll tell you before you go any further, because a small photo surprised at print size is a disappointment we'd rather prevent than explain.

Shipping is charged once per item: acrylic ornament $5.99 · desk mat $7.49 · velveteen blanket $10.49 · stretched canvas $10.99. A multiple-item order may arrive in separate packages. We currently post within the United States, to the address you give at checkout. Sales tax may be added at checkout where required by the shipping address.

Almost anything you have the right to print: pets, people, couples, families, a favourite place, or a photo you're remembering. Please only upload a photo or artwork that you own or have permission to use — by uploading it, you're confirming that you have the right to have it printed. If we determine before production that we can't print or fulfil your order, we'll cancel it and refund you in full — nothing will be made and nothing will be charged.